I manage and secure the Identities that keep your organization moving
Identity lifecycle, access governance, and secure integrations across enterprise environments. I ensure the right people have the right access at the right time.
What I utilized:
Active Directory
Directory Service
Okta
MFA
Saviynt
IGA
ServiceNow
ITSM
Jira
Testing
PingID
MFA
Entra ID
Integrations
Splunk
SIEM
A little about me, beyond the technical skills.
I started my IT career providing technical support to Veterans and VA healthcare providers, troubleshooting issues and helping people stay connected to the services they depend on. That experience taught me something important: technology is only effective when people can actually use it.
As I gained experience, I transitioned into Mobile Device Management (MDM) administration, where I managed device provisioning, security policies, and endpoint compliance. This sparked my interest in cybersecurity and how organizations protect their systems, devices, and users.
That interest eventually led me into Identity and Access Management (IAM), where I now support enterprise environments serving over 500,000 VA employees and contractors. From managing user access and troubleshooting authentication issues to supporting application integrations, my focus remains the same: keeping systems secure without making access harder than it needs to be.
-Sov Sam, IAM Engineer
The Impact.
500K+
Enterprise users supported
VA identity and access environment
70+
IAM Tickets Handled
Supporting identity lifecycle requests and issues
95%
Ticket Closure Rate
Consistently resolving technical support requests
4+
Years in IT & Security
IT support, MDM, cybersecurity & IAM
From device repairs to identity and security.
2025–Now
IAM Analyst/Engineer
Hybrid Enterprises
Support IAM operations in an enterprise environment serving 500,000+ VA employees and contractors.
Contributed to IAM and VA MPI integrations through testing, validation, and troubleshooting.
Manage identity lifecycle requests and resolve access issues using Saviynt, Active Directory, and ServiceNow.
2024–2025
IT/Cybersecurity Analyst
Software Resources
Investigated security events and suspicious activity using Splunk SIEM.
Analyzed phishing emails, malicious links, and security indicators to identify potential threats.
Processed 5–15 weekly Active Directory provisioning and deprovisioning requests
2021–2024
MDM Administration
Iron Bow Technologies
Handled approximately 20+ daily support tickets, troubleshooting mobile devices, connectivity, and application issues.
Administered VA mobile devices using MDM, enforcing security policies and device compliance.
Supported onboarding, offboarding, device provisioning, and PingID MFA enrollment.
2018–2021
Service Repair Manager
Asurion
Managed daily mobile device repair operations, troubleshooting hardware and software issues.
Oversaw repair workflows, technical quality, and customer service.
Developed hands-on technical expertise and leadership skills that laid the foundation for a career in IT.
Behind the access: What I've worked on.
Real-world experience supporting enterprise identity management, application integrations, and secure access across federal environments.
Enterprise IAM & VA MPI Integrations
Collaborated with developers and application owners to test, validate, and troubleshoot enterprise integrations, ensuring identity and application workflows functioned as expected.
MPI and IAM
Integrations supported
Enterprise Identity Lifecycle Management
Managed user provisioning, deprovisioning, and access modifications while troubleshooting identity and authentication issues through Active Directory, Saviynt, and ServiceNow.
500K+
Users in VA environment
IAM Operations & Incident Resolution
Investigated provisioning failures, RBAC entitlement issues, and authentication problems. Independently resolved routine incidents and coordinated with developers on complex escalations.
70+
IAM tickets handled
95%
Ticket Closure Rate
See all case files
Certs and schooling.
CompTIA Security+
CompTIA
Saviynt ISAA
Saviynt
Information Technologies
Montgomery College
Recommended on LinkedIn.
Sudip Barua
QA Analyst
October 2024
Sudip worked with Sov
I had the pleasure of working closely with Sov during his time at Iron Bow Technologies and I can confidently say that he’s one of the most driven and resourceful individuals in the technology space.
View on LinkedIn
Ryan Wainz
January 2025
Ryan was Sov's Mentor
I had the privilege of connecting with Sov through social media, where he expressed a keen interest in learning more about the field of cybersecurity. We had an in-depth discussion about the industry and explored potential career paths. From that point on, Sov took initiative and hit the ground running, immersing himself in the field. He gained valuable hands-on experience, completed rigorous bootcamps, and pursued various other endeavors to enhance his knowledge and skills.
View on LinkedIn
Your next IAM hire could be right here. right here.
I bring hands-on experience in enterprise identity management, access troubleshooting, and security operations. If you're looking for someone who understands both the technical side of IAM and the people who depend on it, let's connect.